Refund policy

All returns are offered at the discretion of management depending on the circumstances and reason for return, in accordance with your statutory rights as a consumer. Depending on the reason for return we can offer an exchange with an item of the same value, refund, store credit or repair (if possible, depending on the item and condition).

We reserve the right to refuse a refund if you have simply changed your mind. Any change of mind refunds must be completed within 14 days of recieving your item and may be charged a 20% restocking fee which covers staff admin and processing time. If you are required to pay the 20% restocking fee, you will receive back 80% of what you paid for the item, providing it is in the same, resalable condition as the time of purchase. After the 7 day period has passed you are always welcome to sell or trade in your item if purchased in person. For more information, please see our refund policy here.

Please note, as per our layby terms and conditions, we are entitled to retain a stocking fee of 20% (your deposit) if you wish to cancel your layby as compensation for holding and reserving the item(s). After a layby is complete, items are subject to the same rules outlined in our refund policy.

If purchased online, you will be required to send the item back to Southside Guitars at your expense. Once your return is received and inspected, we will contact you to notify you that we have received your item, and of the outcome of your return request.

Please email us at admin@southsideguitars.com.au if you’d like to request a return and begin this process, including details and photos/videos of issues or why you’d like to return your item. All preloved items are tested before they’re shipped, for more information please see our shipping policy here.

Majority of our stock is second-hand and as such may include previous wear and tear, and any more significant damage as shown in photos and/or stated in item descriptions on our website. Second-hand condition may also be described as “preloved”. All products are sold as-described and do not include any extra accessories unless otherwise stated (eg. power supply, case etc). 

Instruments that are played with the mouth, including and not limited to, jaw harps, whistles and kazoos, can not be refunded or returned for sanitary purposes. 

In rare circumstances, one-off items, including, preloved items, may have been purchased in-store and not removed from the website. If you purchase one of the items, you will be offered a full refund (including shipping) to your original payment method.

We offer a 6 months structural warranty on all second-hand instruments, this does not cover strings, machine heads or electronics. Second-hand electrical items including, but not limited to, effects pedals, amps and synths include a 3 month warranty. Any warranty repairs on items must be processed through Southside Guitars, repairs on products completed by a third party will void warranty and costs will not be covered by us. Any damage caused by misuse or neglect will void warranty.

Most brand new items will include some type of warranty through the brand or supplier, not Southside Guitars itself. These include, but are not limited to, the warranties listed below. For more information or if the brand/item you’re enquiring about isn’t listed below please contact us. Conditions and exclusions may apply.

Items	Warranty
Cort guitars	5 years
Artesia piano and home studio range	1 year
Ashdown bass guitars and amps	5 years
Crafter acoustic instruments	1 year
HK Audio pro audio equipment	5 years registered
Hughes & Kettner guitar amps	3 years registered
Mammoth gig bags, cases, stands, cables	1 year
Mammoth MAM FLEX cables	Limited lifetime
Pig Hog Cables	Limited lifetime for “most products”