Buy online, or come into the shop. Here’s how paying, pickup, shipping and returns work.
The short version
- Pay by card, Afterpay or Zip. Layby is in the shop.
- Pickup is free. In-stock orders are usually ready within 2 hours.
- We ship Australia-wide.
- Changed your mind? Return it within 7 days. A 20% restocking fee applies.
- Faulty? You never pay a fee.
Paying
How can I pay?
We take cards, Afterpay and Zip.
Afterpay is for buys up to A$4,000. Zip is for buys over A$4,000. You can use both in the shop and online.
Can I put something on layby?
Yes, in the shop. Pay a 20% deposit. Then pay the rest on a plan we agree. Pick it up within 3 months. There’s no interest.
What if I cancel my layby?
You can cancel any time before you pick it up. We refund what you’ve paid, less a A$30 fee. Or we move it all to store credit or another item, with no fee. You choose.
Can I trade in my old gear?
Yes. Bring it in while we’re open, with your ID. Store credit gets you more than cash.
Getting it home
Can I pick it up?
Yes, and pickup is free. Choose Pickup at checkout.
If it’s in stock here, online orders are usually ready within 2 hours while we’re open. Collect it from the shop at 16 Chrome St, Salisbury.
How much is shipping?
We ship Australia-wide. We don’t ship overseas yet.
Small items ship free on orders over A$199. A guitar costs A$90 to A$160 to send, depending on your state. Guitars over A$2,000 ship free to Qld, NSW, Vic, ACT and Tas.
You’ll see the exact price at checkout.
What if it arrives broken?
Tell us, and send us photos. We’ll fix it, replace it or refund you. We deal with the courier, not you.
Returns and warranty
What if I change my mind?
Return it within 7 days of the day you get it. This is for new and preloved gear, from the shop or online.
It must come back as you got it, with proof of purchase. A 20% restocking fee applies, and you pay the return postage.
It’s not for strings, or for anything you play with your mouth.
What if it’s faulty?
You never pay a restocking fee for a faulty item. We pay the return postage. Your rights under Australian Consumer Law apply.
Is there a warranty?
Yes. Used gear comes with our own warranty. It’s 3 months for electrical faults and 6 months for structural faults.
It doesn’t cover misuse, neglect or unreasonable wear. It doesn’t cover service items like strings and batteries.
New gear has the maker’s warranty, usually 12 months or more. Both are on top of your rights under the law.
In the shop
Can I try before I buy?
Yes. Ask to try anything.
Where do I bring a repair?
On weekdays, bring it to The Workshop, Shed 2, 17 Chrome St. It’s open Monday to Friday, 9am to 5pm.
On weekends, bring it to the shop at 16 Chrome St.
When is the shop open?
Monday, Tuesday, Wednesday and Friday: 9am to 5:30pm. Thursday: 9am to 7pm. Saturday: 9am to 4pm. Sunday: 10am to 3pm.
We’re usually closed on public holidays.
Got another question? Call us on (07) 3392 6888, or email admin@southsideguitars.com.au.