FAQ

Possibly! We offer direct buys, trade-ins and consignments under the discretion of management. All items must be brought into the store for an assessment in person prior to a quote being given. You're welcome to email/message photos to gauge our interest but no numbers will be given until we see it in store. We buy items outright or offer store credit which can be used towards any goods or services at Southside Guitars. We now also offer consignments on high value items and large quanities of gear, please contact us for more info on our consignment terms.

Please keep in mind that selling to a business is much different to selling privately, and you will always get more money out of a private sale on marketplace, gumtree etc. We generally offer around a third of second-hand retail price for a direct buy (less any repairs or servicing needed), and a little more if you're trading for something in store (consignment percentage is made by agreement). If you'd like a better idea of what that second-hand retail price might be, Reverb sold listings are usually a good resource and other second-hand music retailers within Australia.

As we're a small business, sometimes we're working on a pretty tight budget and ability to complete buys will naturally fluctuate with our cash flow. We'll always let you know if we just can't afford something though and encourage you to explore all your options.

If you're wanting to sell something please bring it in store anytime and remember to bring some photo ID and a secondary ID with you! If you're wanting to bring in a large collection of gear please give us a call on (07) 3392 6888 ahead of time to give us a heads up. Please note this process can take a while depending what, and how much you're selling, as we have to test everything and research pricing to get you a quote. You're also welcome to leave the gear with us to price if you're short on time, after we get your details.

Yes! We do repairs, set-ups and modifications on most instruments and will do everything except paintwork. We do not repair amps, tape machines, hi-fi equipment, synths or pedals, but we'll say yes to pretty much anything else (and have some great contacts for an amp tech or synth/pedal tech if you're stuck)! Check out our services page for more info. 

A restring takes 1 to 2 business days.

Most standard services take 3 to 5 business days.

No, we no longer provide music lessons at Southside Guitars. However Miss Jenny's Music School does operate out of our building and we highly recommend her! 

Not usually to individuals. We have previously hired gear out for film, production and performance companies, but it really is on a case-by-case basis and at the discretion of management. Contact us for more details.

Not at the moment, unfortunately- maybe in the future, who knows! We recommend heading to Trail Mix Studios just a few doors down!

We have hosted in-store gigs in the past and participate in ocassional events, and we're only hoping to expand on these in 2024. Any upcoming events will be posted on our social media and advertised in the store. If you're interested in performing with us in the future please email admin@southsideguitars.com.au or give us a call and we can pop you on our list of cool people to contact when we're looking for performers!

Yes, both! We offer ZipPay in-store and online. For more information on ZipPay's terms, and to get started, see their website. 

We also offer layby in store only.

Our layby terms are as follows: minimum deposit of 20%, then pay it off within 3 months on the schedule we agree.
You can cancel any time before pickup: we refund what you've paid, less a A$30 cancellation fee, or move it all to store credit or another item with no fee. 

Afterpay covers up to A$4,000 and Zip goes above that, in store and online.

For more information and to get started with Afterpay see their website here or download the app!

Used gear comes with our workshop warranty

3 months for electrical faults and 6 months for structural faults, from the day you receive it.
It doesn't cover misuse, neglect, unreasonable wear, service items such as strings and batteries, or repairs done by someone else.

Call us if you have any issues: we can often sort it over the phone. 

New gear also carries the maker's warranty, on top of your rights with us. Your rights under the Australian Consumer Law always apply.

Full terms: Refund policy

If something is faulty, not as described or arrives damaged, your rights under the Australian Consumer Law apply: no restocking fee, and we pay reasonable return postage.

Changed your mind?

Return it within 7 days of the day you receive it, as you received it, with proof of purchase.

A 20% restocking fee applies, and you pay return postage.
Not for strings or anything played with the mouth.

Full policy: Refund policy.

Not usually. We do our best to keep our prices fair, up to date, and in line with the second-hand market value of the item. This price is also based on the condition and any special features, upgrades or accessories it may come with. 

If you're on a tight budget and have some musical items collecting dust at home, keep in mind that we do trade-ins and can generally offer you a little more if you're trading over selling for cash. This can be a great way to save a little on something you've had your eye on, and you're offloading your old gear to a new home in the process! Any items you'd like to trade in must be brought into the store prior to recieving a quote. 

If for some reason you genuinely believe something has been priced incorrectly, feel free to contact us with some supporting information and we can have a chat!

Yes, we have gift cards available for purchase in-store or over the phone.

Yes, as long as we can source it with one of our suppliers. Special orders must be pre-paid and are made at the discretion of management. We usually receive shipments within a week, but it really just depends what you're after. Contact us for more info!

We will usually hold items until daily close of business, but this is completely up to the discretion of management. You can also order online through our website and pick up in-store (which will essentially hold the product for you)! Orders are usually fulfilled within a couple hours of us being open.

Depends on where the item is going and how big it is! For prices and more info about shipping see our Shipping Policy here.  

No, we don't currently ship internationally.

No worries! You can call, email or fill out the contact form on our contact page here!